Privacy Policy

General Information

Horizon Housing Association owns and is responsible for the content of its North Lanarkshire Care and Repair Website. Unless stated otherwise, this Privacy Statement applies only to this website.

Privacy Statement

Horizon Housing Association will use any personal information collected from this website in accordance with the UK Data Protection Act 1998.

Further details on the UK Data Protection Act can be found at the website for The Information Commissioner’s Office.

Horizon Housing Association has taken appropriate measures to keep secure any personal information given by user of this site. Horizon Housing Association is registered as data controllers on the public register maintained by the Information Commissioner’s Office

What information do we collect and why?

The information collected on this site includes:

  • User’s IP address, which is automatically logged by our web server. IP addresses are used to observe users’ interest in this website (number of visits, etc).
  • Tracking user navigation around this website, using cookies. Cookies are very small text files saved to your computer. They are not cross-referenced with any other information which would allow an individual person to be identified.
  • E-mail addresses and / or other contact details which users voluntarily provide in order to: receive information from Horizon Housing Association and / or recognised organisations or agents of the Link Group of companies.
    • Report repairs
    • Arrange appointments with representatives of Horizon Housing Association or of tradesmen providing services on our behalf
    • Provide feedback or make complaints
    • Make any general enquiries or request information about Horizon Housing Association and any of the services we may offer or administer
  • Horizon Housing Association will not disclose voluntarily provided details to third parties or use the information in any other way without prior consent.

  • On all pages where personal data is collected, specific details on the use of this information will be provided.

  • Where you have provided telephone or email details, we may contact you using those media.

Your rights

You have the right to access your information held by Horizon Housing Association and where necessary, to have it amended. You can also request not to receive marketing information from Horizon Housing Association. 

Environmental Information (Scotland) Regulations 2004

Under the Environmental Information (Scotland) Regulations 2004 you can make a request for information about elements which affect the environment. You can download and print a request form here

For more information about these elements and the type of information you can request please visit the Scottish Information Commissioners website

Fees and Charging

We charge a fee for providing environmental information on request. This fee should not exceed “a reasonable amount” and must not exceed the actual costs of producing the information requested. On receipt of an environmental information request, Link will review the request; provide an estimate of the costs involved in locating, retrieving and collating information. The fee must be paid in advance of the information being released.

Costs of locating, retrieving and collating information:

Staff costs of searching for the information requested and assembling into an appropriate format are charged at the following hourly rates:

Staff Grade Hourly Rate
Administrator     £10
Officer £15
Manager £20
Director £25

Any costs involved in producing documents to be released and any postage charges are charged at:

Item Fee per unit
Photocopying: Black and White A4 5p
Photocopying: Colour A4 10p
Photocopying: Black and White A3   20p
CD / Memory Stick £1
Postage Individual quote (1st class mail)

Situations where the fee may be waived 

  • We may choose to waive the fee if satisfied that there is a genuine and widespread interest in the publication of the information.
  • We will waive the fee if it would be uneconomical to issue a fee notice and process the payment

If you require any further information on Environment Information (Scotland) Regulation requests, please contact us.

Chatrooms and Forums

Users are reminded that chat rooms and forums are for public discussion. Any personal information supplied by users during these discussions is widely accessible. Horizon Housing Association is not responsible for the content posted by users of these services.

Further information

Information Commissioner’s Office Wycliffe House Water Lane WILMSLOW Cheshire SK9 5AF Telephone : 0303 123 1113

Regional office for Scotland: 45 Melville Street Edinburgh EH3 7HL Telephone : 0131 224 9001 E-mail